Help Desk Specialist - Second level IT support

This position will be part of our Help Desk team, a highly skilled team working in a welcoming and highly educational environment, to support colleagues from various Praxi divisions.

In particular, he/she will be able to deal with the following activities with increasing autonomy:

• Hardware and software configuration for PCs, workstations, printers, VoIP phones, and cell phones.
• Support other divisions in the correct use and resolution of IT issues, particularly regarding Office 365 and collaboration tools.
• Second-level support for software and hardware issues related to company PCs.

Essentials/Must have

Diploma in computer science or degree in computer science/mathematics.

The skills needed to fill the role are:

• Excellent knowledge of the overall functioning of a PC.
• Excellent knowledge of Windows operating systems, especially versions 7 and 10.
• Excellent knowledge of the Microsoft Office package (latest versions).
• Good knowledge of how a network works (IP addresses, subnets, gateways, DNS).
• Good familiarity with hardware/software issues.
• Installing and configuring Windows clients.
• Good knowledge of the English language.
• Ability to interact with different roles within the company and strong orientation towards support and collaboration

Preferential/Nice to have

• Previous experience in similar roles will be an advantage.
• Strong interest in new technologies.
• Collaborative spirit, availability, and excellent interpersonal skills to best support the various roles across all divisions.

Meal vouchers

Exposure to different technological environments

Direct contact with colleagues from the internal IT consulting business division

Consolidated Smart Working Scheme (3 + 2)

Direct hiring according to the relevant CCNL, permanent.

PRAXI Group is a leading consulting firm, operating both nationally and internationally for nearly 60 years. The Group currently has 350 employees and 15 offices in Italy.

PRAXI's activity is primarily focused on five business areas (Management Consulting, Digital Solutions, Asset Advisory and Valuations, Human Resources, Intellectual Property), each specialized in a specific sector of activity, but integrated with an interdisciplinary perspective, to provide customized responses to the needs of the client organization or company in every situation.

We are a stable, highly loyal environment where the high level of specific skills of each team is combined with the ability to welcome and develop colleagues in a friendly environment that is highly respectful of individual work-life balance.

#HELPDESK #WINDOWS #365 #OFFICE #NETWORK #ITJOBS

#WEPRAXI #PRAXIHR #PRAXI

Ref. SP20266

Disclaimer:

PRAXI SpA (MLPS Authorization 13/I/0003868/03.04) believes that diversity and inclusion are key elements for the success and sustainability of organizations. We are committed to creating an inclusive work environment that promotes equal opportunity and respects the diversity of backgrounds, experiences, and opinions of our employees, partners, and customers.

We are committed to ensuring that all stages of the recruitment and selection process are conducted fairly and transparently, based solely on the skills, qualifications, and experience of applicants. Furthermore, we are committed to using neutral and inclusive language in our communications to avoid any form of gender discrimination or bias.

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