Supply Chain & Commercial Operations Leader

• Oversee the identification, qualification, and performance monitoring of suppliers, implementing actions to improve their management;
• Coordinate procurement activities to ensure material availability, in compliance with quality and cost standards;
• Oversee customer service and the order-to-delivery process, ensuring that the deadlines agreed with customers are met and any issues are resolved;
• Coordinate facility management, warehouse, and service shop activities, maintaining alignment between resources, priorities, and operational needs;
• Ensure proper document management and certifications required by customers, the quality function, and inspection bodies;
• Promote continuous improvement initiatives aimed at increasing operational efficiency, service quality, and customer satisfaction;
• Monitor area operations through KPIs and provide reporting support to the General Manager in budgeting, business reviews, and sales performance audits.

Essentials/Must have

• Previous experience in Customer Service, Procurement, Supply Chain or Commercial Operations roles in B2B metalworking industrial contexts;
• Strong command of the English language and familiarity with ERP, Excel, and reporting tools;
• Experience coordinating cross-functional activities, including managing relationships with customers and suppliers.

Preferential/Nice to have

• Background in companies operating in the industrial services, industrial plant and components, energy, oil & gas and related sectors;
• Diploma or Degree in technical or management disciplines;
• Knowledge of customer service, procurement, and order management processes;
• Ability to coordinate small teams and organize operational flows;
• Familiarity with quality systems, certifications and document management;
• Pragmatic approach, customer focus and strong problem-solving skills.

The position is offered on a permanent contract and will be classified as a clerical employee. Gross annual salary between €50,000 and €55,000.

Our client is the Italian branch of a multinational company operating in the worldwide distribution of technical products for various industrial sectors, including Power Generation and Oil & Gas.

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#SUPPLYCHAIN #OPERATIONS #PROCUREMENT #CUSTOMERSERVICE #ORDERMANAGEMENT #LOGISTICS #B2B #INDUSTRIAL

Ref. SP50126

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