Commercial Operations Coordinator

• Monitor customer order volumes and trends to plan procurement activities, ensuring material availability and a correct balance between stock levels and operating costs;
• Oversee customer service and the order-to-delivery process, fostering synergistic relationships between customers, suppliers, and internal functions;
• Monitor supplier performance and product quality to ensure compliance with service standards and customer-required certifications;
• Coordinate facility management, warehouse and service shop activities, maintaining alignment between resources, priorities and operational needs;
• Ensure correct document management and certifications based on customer, quality system, and inspection body requirements;
• Promote continuous improvement initiatives aimed at increasing operational efficiency, service quality, and customer satisfaction;
• Monitor the area's operations through KPIs and support the General Manager in budgeting, business reviews, and sales performance audits.

Essentials/Must have

• Previous experience in Commercial Operations, Order Management, Customer Service, Procurement or Supply Chain roles in manufacturing or B2B service contexts in the metalworking sector;
• Strong command of the English language and familiarity with ERP, Excel and reporting tools ;
• Experience coordinating cross-functional activities , including managing relationships with customers and suppliers.

Preferential/Nice to have

• Background in companies operating in the industrial services, industrial plant and components, energy, oil & gas and related sectors;
• Diploma or Degree in technical or management disciplines;
• Knowledge of inside sales, customer service, procurement and expediting processes;
• Ability to coordinate small teams and organize operational flows;
• Pragmatic approach, customer focus, strong aptitude for improvement and problem solving.

Permanent contract with clerical status. Gross annual salary between €50,000 and €55,000.

Our client is the Italian branch of a multinational company operating in the worldwide distribution of technical products for various industrial sectors.

#WEPRAXI #PRAXIHR #PRAXI

#SUPPLYCHAIN #OPERATIONS #PROCUREMENT #CUSTOMERSERVICE #ORDERMANAGEMENT #INSIDESALES #LOGISTICS #B2B #INDUSTRIAL

Ref. SP50126

Disclaimer:

PRAXI SpA (MLPS Authorization 13/I/0003868/03.04) believes that diversity and inclusion are key elements for the success and sustainability of organizations. We are committed to creating an inclusive work environment that promotes equal opportunity and respects the diversity of backgrounds, experiences, and opinions of our employees, partners, and customers.

We are committed to ensuring that all stages of the recruitment and selection process are conducted fairly and transparently, based solely on the skills, qualifications, and experience of applicants. Furthermore, we are committed to using neutral and inclusive language in our communications to avoid any form of gender discrimination or bias.

PRAXI SpA guarantees the rights provided for by the Privacy legislation and specifies that it will use the information received for the sole purposes of recruitment and selection of personnel.

Privacy Policy